FAQ

We understand plans can change. Just let us know 48 hours before your scheduled appointment, and we'll be happy to reschedule or cancel without any charges. If you want to cancel or reschedule within the 48 hour notice timeframe then you may incur a $50-80 fee as to our discretion.

Absolutely! We offer one-time cleanings and even services for special occasions like parties, events, or post-construction cleanups. Contact us to discuss your specific needs.

Scheduling is easy! You can book our services through our website, call us directly, or send us an email. We'll promptly confirm your appointment.

We bring our own high-quality, eco-friendly cleaning supplies and equipment. However, if you have specific preferences, feel free to let us know.

Yes, all our products used are eco-friendly unless a stronger non-eco-friendly product is needed. Just let us know your preference, and we'll accommodate it.

We offer flexible cleaning schedules. Whether you need us weekly, bi-weekly, or monthly, we'll work with your preferences. All we ask is that you will need to sign a no-lock in contract before the second regular clean that states what cleaning you are asking for and that if you need to reschedule or cancel the services you will do so at least 48 hours before your next scheduled clean. It will also state that all your payments will be paid within the 10 day period after you have been sent your invoice or you may incur additional overdue fees and/or suspension of our services.

At SparkJoy, we offer a comprehensive range of cleaning services tailored to meet the unique needs of both our commercial and residential clients. Our services include regular residential and commercial cleaning, deep cleaning, move-in/move-out cleaning, and more. Explore our service page for a detailed list.

It's not necessary for you to be present, but you're welcome to be there if you prefer. Many clients provide access and go about their day while we clean. As long as our cleaners have access to the property and space needing to be cleaned the service will be provided for the booked time and if needed locked up after completion. This will be discussed with you during the quoting process.

We service most suburbs of the Perth metropolitan area and are based SOR. The distance of a cleaning service may affect the pricing of your quote so please keep that in mind when making a booking with us.

The duration depends on the size and condition of your space. We can provide an estimated time frame based on your specific requirements.

Absolutely! We strive for customer satisfaction. If you're not happy with any aspect of our service, please contact us within 24 hours, and we'll address it promptly.

We clean a wide variety of spaces, including homes, apartments, offices, warehousing, retail and more. Contact us if you have specific inquiries about a particular space.

Yes, we can arrange for the same cleaner if their schedule aligns with your preferred cleaning times. If you are not happy with the cleaning provided from the cleaner, please contact us and we will arrange a new cleaner to be brought out to provide the services for you. With SparkJoy we try to arrange the right cleaner to the client so that you have the best personalised experience with us.

Our fees and rates for cleaning services can vary depending on several factors, including the type of cleaning service, the size of the space, the frequency of cleaning, and any additional or specialized services required. We rely on a per square metre rate but to provide you with a more accurate estimate, we typically offer customized quotes after conducting a thorough assessment of your specific needs. Here are some general factors that can influence our pricing: 1. Type of Cleaning Service: Regular house cleaning services are often priced differently from deep cleaning or specialized services like carpet cleaning or window washing. 2. Size and Layout of the Space: The square footage of your residential or commercial property will impact the overall cost. Larger spaces generally require more time and resources to clean. 3. Frequency of Cleaning: Regular, recurring cleaning services (e.g., weekly or bi-weekly) may have lower rates compared to one-time or infrequent cleanings. 4. Additional Services: Any extra services you request, such as carpet cleaning, upholstery cleaning, or power washing, will be factored into the quote. 5. Location: Pricing can also be influenced by your geographical location and the local cost of living. 6. Customization: We can tailor our services to your specific needs. If you have particular requests or unique cleaning requirements, this may affect the pricing. 7. Duration of the Cleaning Session: The number of hours or days required to complete the cleaning job will impact the overall cost. To get an accurate estimate for our cleaning services, we recommend reaching out to us directly. We can schedule a consultation or assessment of your property to understand your needs and provide you with a personalized quote. Our goal is to offer competitive and fair pricing while delivering high-quality cleaning services that meet your expectations and budget. Additionally, we may offer package deals or discounts for recurring services. Feel free to contact us to discuss your specific cleaning needs and pricing questions in more detail.

Pricing varies based on the size of your space, the type of service you require, and any additional requests. Get in touch with us for a personalized quote.

Yes, we prioritize the safety and peace of mind of our clients. All cleaners who work with SparkJoy Cleaning are covered by Public Liability Insurance. This covers you and those around you from any damage or injury caused by the cleaner's negligence. This protection is vital, with it being one of the main reasons to utilise our services.

Our team is trained to handle items with care. If you have specific instructions regarding fragile or valuable items, please let us know, and we'll take extra precautions.

Your safety is our priority. Our team adheres to strict health and safety protocols. We use CDC-recommended cleaning products and follow guidelines to ensure a clean and sanitized environment.

Every cleaner who works with SparkJoy Cleaning is trained to maintain our high-quality standards. You can be assured that each one of our cleaners has been vetted, police checked and are professional in their approach to each clean.

Yes, we offer special rates for clients who schedule regular cleaning services. Reach out to us for more details on our recurring service discounts or check out our blog page for current special discounts and more.